Privacy Policy

We collect information that you provide directly, information generated through your use of Cubix, and technical information necessary to operate and improve the Service.

We use information collected through Cubix to:

• provide and operate the Service;
• store and manage your projects;
• process video, audio, image, and text content;
• understand and carry out editing requests;
• provide AI-powered features;
• generate previews and exports;
• authenticate users and protect accounts;
• manage plans, credits, storage, trials, and subscriptions;
• provide customer support;
• respond to feedback and bug reports;
• investigate failed or unsatisfactory AI interactions;
• diagnose technical problems;
• prevent fraud, abuse, and security threats;
• monitor reliability and performance;
• understand how features are used;
• improve Cubix and its AI-powered features;
• enforce our Terms of Service;
• comply with applicable legal obligations; and
• protect Cubix, our users, and others.

Our current product-improvement activities include evaluating product behavior, feedback, failures, and interaction quality so that we can improve how Cubix works.

Cubix does not currently operate its own customer-content-trained foundation model.

If our use of customer content materially changes in the future, including if we introduce materially different model-training practices, we will update this Privacy Policy and provide any notice or controls required by applicable law.

Cubix uses artificial intelligence and automated systems to provide editing and production features.

Depending on the feature you use, information processed by AI systems may include:

• prompts and instructions;
• videos or portions of videos;
• audio;
• images;
• transcripts;
• captions;
• media metadata; and
• relevant project context.

Some AI processing is performed through third-party AI service providers.

These providers process information on our behalf as necessary to provide the requested functionality and are subject to their applicable contractual, technical, and privacy terms.

Cubix currently uses multiple AI and machine-learning technologies depending on the requested feature. These may include services provided by companies such as Google, Microsoft, OpenAI, and ElevenLabs.

Not every provider receives every type of information.

For example, one feature may require media analysis while another may only require text or metadata.

We aim to send providers only the information reasonably necessary for the relevant feature.

Cubix is a cloud-based service.

Your uploaded media and project information may be stored and processed using cloud infrastructure so that Cubix can provide editing, analysis, playback, export, and AI-powered functionality.

We use private cloud storage and access controls for Cubix media storage.

Access to stored content is controlled through application authorization and signed or otherwise access-controlled requests where applicable.

Some media may also be temporarily transferred to third-party AI providers when required to perform a requested feature.

Third-party processing may be subject to temporary provider-side retention necessary to provide the service, maintain security, prevent abuse, or comply with law.

We do not promise that all information is stored or processed in a single country.

Cubix stores project-related chat history so that conversations can be reopened and continued.

Chat history is associated with the relevant user and project.

Deleting an individual chat removes the corresponding stored chat history through Cubix's supported deletion flow.

Deleting a project removes the project-associated chat history and project data handled by that deletion flow.

Deleting your Cubix account removes your remaining account-associated chat history, subject to limited information that may be retained where required or permitted for legal, security, fraud-prevention, payment, dispute-resolution, or other legitimate purposes.

Feedback and product-quality records may follow a different retention lifecycle from ordinary project chat history, as described elsewhere in this Policy.

Feedback and product-quality information are important for improving an AI-powered editing product.

When you provide feedback or when an interaction strongly indicates that a feature may not have worked as expected, Cubix may retain relevant context needed to understand what happened.

For example, if a user requests an edit and then immediately corrects Cubix because the result was wrong, we may retain the relevant request, correction, associated quality signals, and related technical context so that we can investigate the failure and improve the Service.

This information may be used to:

• reproduce and diagnose failures;
• understand incorrect AI behavior;
• identify recurring product problems;
• evaluate editing quality;
• improve prompts, workflows, product logic, and AI-powered features;
• prioritize fixes; and
• measure whether changes improve the product.

Feedback and quality records may remain after an individual project is deleted when they are retained separately for these purposes.

We limit access to this information to people and systems that need it for legitimate product, engineering, support, security, or quality purposes.

Certain general feedback submissions may also be routed to internal feedback or support channels, including third-party collaboration tools such as Discord.

When this happens, the information sent may include the feedback you submitted and limited account or technical information needed to understand and respond to it.

Cubix uses product analytics to understand how the editor is used and to improve usability, reliability, and product decisions.

The Cubix web editor uses PostHog for product analytics.

Analytics may include information such as:

• feature usage;
• navigation;
• clicks and UI interactions;
• project and frontend-session identifiers;
• application environment;
• authentication state or user identifier;
• error and performance information; and
• other product-usage events.

The Cubix editor does not intentionally send full prompts, chat message content, authentication tokens, or email addresses as ordinary PostHog event properties where our analytics sanitization applies.

PostHog session replay is disabled in the Cubix web editor.

The editor's PostHog implementation uses local browser storage for analytics identifiers rather than PostHog cookies.

We maintain technical logs and diagnostic information to operate, debug, secure, and improve Cubix.

Logs may include:

• timestamps;
• error messages;
• request or operation identifiers;
• service and infrastructure events;
• performance information;
• security events; and
• limited interaction context where necessary to diagnose product behavior.

We do not treat technical logs as permanent project storage.

Log retention may vary based on the system, provider, security requirements, and operational purpose.

We may retain security, fraud-prevention, abuse-prevention, or legal records for longer where reasonably necessary or required by law.

Cubix subscriptions are sold and billed through Polar Software, Inc. (“Polar”), our merchant of record.

Polar and its payment providers handle payment-card information, checkout, applicable taxes, invoices, receipts, refunds, payment disputes, and related payment functions.

Cubix receives information needed to manage your subscription and entitlements, such as:

• customer or account identifiers;
• selected product or plan;
• subscription status;
• trial status;
• renewal information;
• payment or checkout status; and
• transaction-related identifiers.

Cubix does not need to store your complete payment-card number in order to provide the Service.

Polar processes payment information under its own applicable privacy and payment terms.

We use third-party companies to operate Cubix.

Depending on the feature, these providers may support:

• cloud infrastructure and storage;
• authentication;
• databases and caching;
• AI processing;
• transcription or media processing;
• analytics;
• payments and billing;
• customer feedback;
• communications;
• monitoring and security; and
• stock or third-party media functionality.

Current providers may include companies such as:

• Google, including Google Cloud, Firebase, and Gemini services;
• Microsoft, including Azure services;
• OpenAI;
• ElevenLabs;
• Cloudflare;
• Upstash;
• PostHog;
• Polar;
• Discord; and
• other infrastructure or product providers necessary to operate specific Cubix features.

The providers used may change as Cubix evolves.

We may update this Privacy Policy when material changes affect how personal information is processed.

We may disclose information:

We do not sell personal information as a standalone business activity.

We retain different categories of information for different periods depending on why the information is needed.

For example:

• project media and project data may be retained while your project or account remains active;
• chat history may be retained while the associated project or account exists;
• feedback and product-quality information may be retained separately where needed to investigate problems and improve Cubix;
• technical logs may be retained according to operational and security needs;
• billing, tax, transaction, fraud, dispute, and legal records may be retained where required or permitted by law; and
• third-party service providers may have limited technical or security retention associated with services they provide to Cubix.

When information is no longer reasonably necessary for the purpose for which it was collected, we may delete or de-identify it, subject to applicable legal and operational requirements.

We do not promise a universal retention period for every category of information because different systems and legal obligations may require different periods.

Deleting a Cubix project is intended to remove the project's primary stored media, project state, and associated chat history through the supported project-deletion flow.

Some records maintained separately for product quality, feedback, security, fraud prevention, billing, legal compliance, or similar legitimate purposes may not be deleted solely because an individual project is deleted.

Where retained, these records are used only for the relevant purposes described in this Policy.

You can request deletion of your Cubix account through the account-deletion functionality provided in the Service.

Account deletion is designed to remove account-associated information across Cubix systems, including projects, uploaded media, chat history, exports and related account records.

Where applicable, Cubix may also cancel active subscriptions as part of the account-deletion process.

Some information may be retained or de-identified when reasonably necessary for:

• legal obligations;
• tax or accounting requirements;
• payment records;
• fraud or abuse prevention;
• security;
• dispute resolution;
• enforcement of our Terms; or
• other purposes permitted by applicable law.

Deletion is irreversible once completed.

We use reasonable technical and organizational measures designed to protect information handled by Cubix.

These measures may include:

• access controls;
• authentication;
• private cloud storage;
• restricted service permissions;
• secure network transport;
• controlled access to production systems; and
• other safeguards appropriate to the type of information being processed.

No internet-based or cloud-based service can guarantee absolute security.

You are responsible for keeping your own account credentials secure and for protecting copies of your source files.

Cubix uses service providers and cloud infrastructure that may process information in different countries.

As a result, your information may be transferred to or processed in countries other than the country where you live.

Where required by applicable law, we take appropriate steps relating to international transfers and service-provider processing.

We do not represent that all Cubix data is stored exclusively in India, the United States, or any other single country.

Depending on where you live and the law that applies to you, you may have rights regarding your personal information.

These may include rights to:

• request information about how your personal data is processed;
• request access to certain personal information;
• request correction of inaccurate information;
• request deletion of information;
• withdraw consent where processing is based on consent;
• object to or restrict certain processing where applicable;
• request grievance or complaint handling; and
• exercise other rights available under applicable law.

Some rights are subject to exceptions or limitations.

You can also delete your Cubix account through the Service.

For privacy requests or questions, contact:

team@cubix.design

We may need to verify your identity before completing certain requests.

Cubix is intended only for users who are at least 18 years old.

We do not knowingly offer Cubix to children under 18.

If we learn that we have collected personal information from someone who is not eligible to use the Service, we may take steps to delete the information and terminate the account where appropriate.

Cubix may contain links to third-party websites, services, media, or content.

This Privacy Policy does not govern independent third-party services that you choose to access outside Cubix.

Their privacy practices are governed by their own policies.

We may update this Privacy Policy as Cubix evolves or as our legal, technical, security, or operational practices change.

We will update the effective date when we make changes.

If we make a material change affecting how we process personal information, we may provide additional notice or request acknowledgment where required by applicable law.

If you have questions, requests, or concerns about privacy or data protection, contact us at: